Product FAQ |
From where do I get information about Health Companion®? |
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What is the minimum system requirement for running Health Companion®? | |
How do I set or change my Password? |
I have forgotten my password. How do I get it back? |
Can I restore an existing back up onto an upgraded version of Stabilix® Health Companion®? |
I have purchased a new computer. How do I move Health Companion® to the new computer?
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What do I do if my email address has changed?
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Do we have to go through every screen of the Quick Setup Wizard in order to start using Stabilix® Health Companion®? |
How do we add other titles like Capt., Major, Surgeon, Colonel, etc? |
I cannot see the list of insurance policies on the ‘Family Member Screen’ when I selected “All” from the family tree. Only family members are displayed in the ‘Family Members’ screen. |
When I opened the Benefits Limit Setup of my insurance policy, I found only the Plan years listed. How do I see the previously entered information? My children are covered under both my wife's and my insurance policies. Can Health Companion® track multiple policies on the same person? |
I have two medical policies. How do I enter claim expenses when two insurance companies have made a payment on the same claim? |
In ‘Health Expenses and Payments’, ‘My Responsibility’ wasn’t displaying an amount even after I had entered the claim expenses for my child. Why is it so? |
What does ‘Episodes’ and ‘Diagnosis’ mean? What am I supposed to enter for these? What does the ‘Reimburse’ and ‘Submit button’ in ‘Expense Submission’ mean? When would I use them? |
What is the difference between ‘Balance’ and ‘Projected Balance’? |
What is ‘Partial Reimbursement’ and what happens when I use it? |
I have both an HSA (Health Savings Account) and FSA (Flexible Spending Account); can Health Companion® help me get reimbursed for medical expenses associated with these accounts? |
Because of an accident, I have become temporarily disabled. I have an income replacement policy just for this instance. Can I track this type of account on Health Companion®? |
I have an autistic child who receives a grant for some of his health expenses. Can Health Companion® assist me in managing these funds? |
I just got my latest EOB (Explanation Of Benefits) from my insurance company. Again, they didn't pay the claim and applied all the eligible charges to the deductible. I'm sure I have already met my deductible for this year. How can I verify this and then prove it to my insurance company? |
In the Benefit Accumulation Estimator, even though I have met the required family deductible amount, my 'Family Deductible' does not show 100% met. Why is this? |
Why is the bar graph growing beyond my maximum? What does it signify? |
I am on a weight loss program and my husband is trying to reduce his cholesterol level. Can Health Companion® help us monitor our progress? |
Does a variation in units matter in the ‘Personal Health Records’ entry? |
What’s the easiest way to get a personal health report? |
I need a listing of all my insurance policies plus all covered family members for those policies. If your standard reports don't give me this information, what should I do? |
Its tax time again, is there any easy way for me to determine what medical expenses my family has had this year that are tax deductible? |
I am switching to a new doctor, are there any tools within Health Companion® that will assist me in this transition. |
What’s the fastest way to track and print my expenses? |
What’s the difference between ‘Health Companion® Inquiry’ and ‘Health Companion® Reporting’? |
How do I update my profile? |
How do I post a new topic on the Health Companion® Forum? |
What is the difference between ‘Quote’ and ‘Reply’ in the Health Companion® Forum? |
How do we edit a post? |
How do we post a reply? |
Prescription refills, doctor appointments, premium payments; it is very difficult for me to stay on top of all these items. Can Health Companion® help me with this? |
I had made a future event entry on the calendar but it’s not displaying under ‘Event Reminder’. Why is this? |
In the Calendar, how do I make an entry? |
How do I select a previous/coming, month/year? |
What do I enter under ‘Contact Type’? |
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From where do I get information about Health Companion®? | |
You can get information on Health Companion® by going to the website http://hc.stabilix.com/ or viewing the demo under ‘Help’ menu. | |
What is the minimum system requirement for running Health Companion®? |
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Health Companion® is designed to work with Microsoft Windows and Macintosh operating systems. Please see the minimum system requirements below. 1. Windows · Windows 2000/XP/Vista - 32-bit
Note: Only Health Companion® 2.00.01 or later versions can be run on Vista. · 400 MHz Pentium · 256 MB of RAM · 250 MB free disk space for software installation · 2x CD-ROM · 16-bit sound card or SoundBlaster compatible · 56 Kbps modem · 1024x768 monitor resolution · Adobe Acrobat reader 5.0 or higher 2. Macintosh · J2SE 5.0 or greater (download from http://www.apple.com if required) · Mac OS X 10.4.X (Tiger) Version
· 256 MB of RAM Note: Only Health Companion® 2.00.01 or later versions can be run on Macintosh. |
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How do I set or change my Password? | | Top |
To set your password, select ‘Set Password’ from under the ‘Administration’ menu, enter the five fields there and click ‘Save’ (Don’t forget your secret answer). In order to change your password, select the ‘Change Password’ option under the ‘Administration’ menu, enter your old password and then create and confirm your new password. | |
I have forgotten my password. How do I get it back? | | Top |
In the ‘Login’ window, click the ‘Forgot Password’ link and enter your answer to the secret question. The old password field will be automatically filled so you just have to enter a new password and its confirmation. | |
Can I restore an existing back up onto an upgraded version of Stabilix® Health Companion®? | | Top |
Yes. After upgrading Health Companion®, the application automatically converts backups, at the time of restoration to meet the current version’s requirements. Use the ‘Restore Health Companion®’ under the ‘Administration‘ feature. | |
I have purchased a new computer. How do I move Health Companion® to the new computer?
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You can install Health Companion® on your new computer by doing the following: Step 1: Download the application by copying and pasting the following link directly into your browser address bar (the website address is case sensitive) and replace the "bold text" with your own registration license key found under Administration -> Health Companion® Setup -> License. Download link: http://hcportal.stabilix.com/downloads/form/filedownload.jsp?key=RMJQILF04RQ= Step 2: After installing the application in your new computer, enter your previously registered license key and licensee email found under Administration -> Health Companion® Setup -> License. Step 3: Click 'Already Registered' and enter your 'Username' and 'Password' in setup screen. Step 4: Make a backup of your data on the old machine using Backup Health Companion® on the Administration menu. Make a note of the location where the backup file is saved. Step 5: Transfer the backup file (.shc) to the new machine. Step 6: Restore backup using Restore Health Companion® on the Administration menu. | |
What do i do if my email address has changed?
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Health Companion® has three places where your email ID is recorded: 1. At the time of purchasing Health Companion® 2. Health Companion® Desktop Registration 3. Mail Client Integration 1. The email ID provided at the time of purchasing Health Companion® is recorded in the Licensee Email field along with the License Key in the License tab within Health Companion® Setup. The system checks whether this email ID and license key match before launching the application. So this ID should not be changed unless you have been issued a license key to match the new email ID. 2. The email ID provided at the time of registration is recorded in your profile accessible through the Portal (Registration Information -> Edit Your Profile). This email ID is independent of the ID provided at the time of purchasing the application. Health Companion® sends Event Reminders, Forum updates, etc. to this ID. It can be changed at any time. 3. The third place where you can provide and record an email ID is within the Export Reminder Email section under Mail Client Integration (Administration menu -> Health Companion® Options). This allows MS-Outlook users to have the email reminders integrated with MS-Outlook‘s Calendar. This ID can also be changed at any time. | |
Do we have to go through every screen of the Quick Setup Wizard in order to start using Stabilix® Health Companion®? | | Top |
Quick Setup Wizard takes you through the various screens that need to be filled in order to get you started with Health Companion® to facilitate the recording and management of insurance policies; health expenses and accounts through Stabilix® Health Companion®. You may exit the Quick Setup Wizard at any time by clicking the ‘Close’ button. You may also skip any screen by clicking the ‘Next’ button. | |
How do we add other titles like Capt., Major, Surgeon, Colonel, etc? | | Top |
Currently Health Companion® does not support the addition of titles other than those listed under ‘Title’. | |
I cannot see the list of insurance policies on the ‘Family Member Screen’ when I selected “All” from the family tree. Only family members are displayed in the ‘Family Members’ screen. | | Top |
'All' displays all the family members within 'Family Member List'. You can only view a single member's insurance policies at a time. The ‘Insurance Policies’ table displays contents only after you have assigned an insurance policy to the family member selected under ‘Family Member List’. Select a family member from the list to view the insurance policies which cover the selected family member. | |
When I opened the Benefits Limit Setup of my insurance policy, I found only the Plan years listed. How do I see the previously entered information? | | Top |
These are the Plan Year Starting and Plan Year Ending dates applicable to the set of benefits. You can click on a plan year found in the box under ‘Insurance Policy:..’ in order to see its details. | |
My children are covered under both my wife's and my insurance policies. Can Health Companion® track multiple policies on the same person? | | Top |
This can be done very easily with Health Companion®. Create the insurance policy, name the policyholder and list the covered members. Do this for every policy. So if Mary is the policyholder for the one insurance policy she maybe a covered member on another policy. | |
I have two medical policies. How do I enter claim expenses when two insurance companies have made a payment on the same claim? | | Top |
Health Companion® allows you to handle this scenario quite easily. First make sure that you have both insurance policies setup and that you are attached to both policies (either in the capacity of a policy holder or member). Then when you are entering a claim expense, just put the information related to the payment from the first insurance company in the Insurance and Out of Pocket Payments tab, and then select the Split Insurance button to enter the payment information related to the second insurance company. | |
In ‘Health Expenses and Payments’, ‘My Responsibility’ wasn’t displaying an amount even after I had entered the claim expenses for my child. Why is it so? | | Top |
My Responsibility displays the difference between the entries made in ‘Billed by Provider’, ‘Insurance Write Off’ and ‘Paid by Insurance’ and is only seen against the member who is the primary insured. | |
What does ‘Episodes’ and ‘Diagnosis’ mean? What am I supposed to enter for these? | | Top |
Health Companion® helps you to keep track of health care expenses by a specific diagnosis or condition. Episode and Diagnosis are optional. The episode may be used to group expenses for reporting purposes. For instance, if a family member breaks her arm, you might create an episode called “broken arm”. The diagnosis may be printed on the provider bill or the information sent from the insurance company for this claim. | |
What does the ‘Reimburse’ and ‘Submit button’ in ‘Expense Submission’ mean? When would I use them? | | Top |
'Reimburse’ and ‘Submit’ changes the status of expenses listed under ‘Claim Expense List of …for...’ Click ‘Reimburse’ to indicate a selected expense has been reimbursed. You might use this if you directly transferred the dollars from your health account to a personal account. Click ‘Submit’ to indicate that the expense has been applied for reimbursement to the administrator of your health account. For the submitted expenses you will later use the Reimbursement tab to show the reimbursement. | |
What is the difference between ‘Balance’ and ‘Projected Balance’? | | Top |
'Balance’ shows the current amount in the account whereas ‘Projected Balance’ is a dynamic field calculated by subtracting the sum of checked ‘Claim Expense List’ and ‘Drug Expense List’ totals from the current balance. | |
What is ‘Partial Reimbursement’ and what happens when I use it? | | Top |
‘Partial Payment’ indicates that you were reimbursed for only part of the total expense. On clicking ‘Partial Reimbursement’ you can enter the amount you were reimbursed. The amount reimbursed is recorded under the ‘Check Book Register’ and the remainder goes to the ‘Expense Submission’ tab. | |
I have both an HSA (Health Savings Account) and FSA (Flexible Spending Account); can Health Companion® help me get reimbursed for medical expenses associated with these accounts? | | Top |
You can setup and manage your health accounts from Health Accounts Management. Recorded expenses under 'Expense Submission' or 'Reimbursement' are listed in the 'Claim Expense List for…' and 'Drug Expense List for…' tables. First select the account to which you want to associate the expense with from 'Account Name', then check the boxes of the expenses you want reimbursed, the click 'Reimburse' and if there is sufficient balance in the account the amount will be deducted from the account. If the account is administered and an expense needs to be considered before being reimbursed, select 'Submit' for the selected expense. If the expense is to be split across more than one account or paid in parts select 'Partial Reimbursement'. | |
Because of an accident, I have become temporarily disabled. I have an income replacement policy just for this instance. Can I track this type of account on Health Companion®? | | Top |
Yes. You can create an unlimited number of Health Accounts by using the 'Account Setup' feature within Health Accounts Management. To create a new account, enter the mandatory fields: ‘Account Type’ (whether HSA, HRA, FSA, Other or Self Directed Account), ‘Account Name’ and ‘Date Established’. In the field next to ‘Custodian Address Details’ enter the details of the financial institution holding the health account. While not required, the address may be used by Health Companion® for corresponding with your account’s custodian in the future. When done, click ‘Add Account’. The ‘Account List’, wherever used in Health Companion®, will be updated with the new account’s name and details. | |
I have an autistic child who receives a grant for some of his health expenses. Can Health Companion® assist me in managing these funds? | | Top |
Yes. You can create this unique account by using the 'Account Setup' feature within Health Accounts Management. Enter Account Type (select 'Other' from the drop down optioins), Account Name and Date Established (other fields are optional) finally, click 'Add Account'. | |
I just got my latest EOB (Explanation Of Benefits) from my insurance company. Again, they didn't pay the claim and applied all the eligible charges to the deductible. I'm sure I have already met my deductible for this year. How can I verify this and then prove it to my insurance company? | | Top |
Health Companion® automatically tracks your deductible and out-of-pocket maximum accumulations for you. Benefits Accumulation Estimator provides you with a quick and easy way to track how an individual or the family has contributed to their out of pocket (OOP) and deductible. To estimate where you are with regard to your benefit accumulations, just follow the steps outlined below:
1. Make sure that you have defined, within Health Companion®, how your deductibles and out-of-pocket maximums are setup and need to be calculated. This can be done by selecting "Insurance Policies" from the left side of the Main Menu and then selecting "Benefit Limit Amounts".
2. Once you are up-to-date on entering all of your claim and drug expenses into the system, you can determine where you stand on your benefit accumulations by selecting the Benefit Accumulation Estimator option on the left side of the Main Menu. Here, the system will allow you to review your benefit expenses as a bar graph, where you and your family stand, in relation to the deductibles and out of pocket maximums in place for your insurance policies. | |
In the Benefit Accumulation Estimator, even though I have met the required family deductible amount, my 'Family Deductible' does not show more than 100%. Why is this? | | Top |
In order for the Family Deductible to be considered as met, the number entered in ‘How many individuals should meet the limits before family limit is reached?’ within ‘Benefit Limits Setup’ should be met first. | |
Why is the bar graph growing beyond my maximum? What does it signify? | | Top |
If the bar graph goes beyond your maximum limit, then you have exceeded the required deductible to be paid by you. If this is the individual limit, you may have recorded a deductible in error or your insurance company has made an error on your explanation of benefits. If this is the family limit the dollar amount may have been met, but the number of family members required to meet the individual limit for the family deductible to be met may not have been met. | |
I am on a weight loss program and my husband is trying to reduce his cholesterol level. Can Health Companion® help us monitor our progress? | | Top |
Yes, Health Companion® offers Personal Health Records for tracking, viewing and analyzing various health statistics. Amongst many others, it also includes: calorie intake; cholesterol level and weight. Under 'Personal Health Statistic Entry', select a family member and a health statistic. ‘Details’ has the required fields for entering information regarding the selected health statistic. The bottom section has fields for conducting a data search as well as a display area for newly entered data and search results. You can view the charts or generate reports on the health statistic of a particular family member by using ‘Personal Health Data Reporting’. First specify the data you want to analyze by entering these criteria: family member name, health statistic and date range. Then click ‘Show Chart’ or ‘Show ‘Report’. | |
Does a variation in units matter in the ‘Personal Health Records’ entry? | | Top |
Height’s and weight’s units are already specified, for other health statistics use a consistent unit while entering data concerning that health statistic e.g. for calorie intake, if you use kilojoules, always use kilojoules whenever entering calorie intake. | |
What’s the easiest way to get a personal health report? | | Top |
Select ‘Personal Health Records’ from the left hand menu and then select the ‘Personal Health Data Reporting’ tab. Specify the data you want to analyze. In order to do this, use the search feature by entering these criteria: family member name, health statistic and date range. Then click ‘Show Chart’ or ‘Show ‘Report’. ‘Show Chart’ displays the data entered for a health statistic in the form of a chart within the ‘Display Area’ located under the search feature. | |
I need a listing of all my insurance policies plus all covered family members for those policies. If your standard reports don't give me this information, what should I do? | | Top |
Health Companion® has a very flexible inquiry tool that will allow you to create a custom report for almost all of your information. For your particular question, simply select Health Companion® Inquiry. Select 'Insurance Policies' from the drop down options under ‘Analyze What Information Source?’. Under 'Select Information to Display’ select: 'Insurance Company Name', 'Insurance Type', 'Plan Name', 'Member Name', Policyholder Name, 'Type of Coverage' and 'Relationship to Policyholder'. To narrow the search further, define ‘Limit Information to be Selected’ as 'All' for 'Insurance Company Name', 'Insurance Type', 'Policyholder Name', 'Type of Coverage' and 'Member Name'. | |
Its tax time again, is there any easy way for me to determine what medical expenses my family has had this year that are tax deductible? | | Top |
Yes. Use the Health Companion® Reporting feature and generate a report listing all your 'Tax Deductible' expenses. This information is gathered from expenses recorded under ‘Health Expenses and Payments’ where tax deductible has been checked and the ‘Paid Date’ is recorded. If the method of payment is "No Payment" or "Billed but not paid" (you can see this in the OOP tab of expense screen), those amounts will be excluded from the report. | |
I am switching to a new doctor, are there any tools within Health Companion® that will assist me in this transition. | | Top |
Yes, there are two reports perfect for you to take to your new doctor so that he will have a better understanding of your medical history. These two reports are called Personal Medical History and Personal Medication History found within Health Companion® Reporting. | |
What’s the fastest way to track and print my expenses? | | Top |
In Health Companion®'s Reporting feature do the following: Step 1: Select one of these report tabs: Health Account Expense, Cost per Episode, Tax Deductible Expense or Expense Status Step 2: Enter required and optional fields Step 3: Click ‘Generate Report’ The report will open as a PDF document then print. | |
What’s the difference between ‘Health Companion® Inquiry’ and ‘Health Companion® Reporting’? | | Top |
Health Companion® Reporting gathers and displays requested data in a PDF document which can then be stored or printed for your records. Data is reported for each of these categories: Personal Medication History, Personal Medical History, Health Account Expense, Cost per Episode, Tax Deductible Expense, Expense Status, Personal Contacts, Calendar Schedule and Personal Health Data Reporting.
Health Companion® Inquiry is a search engine that allows you to search, filter and display your Health Companion® data in ways not available through the standard Health Companion® reports. | |
How do I update my profile? | | Top |
You can update your profile from Health Companion®’s Portal by following these steps:
Step 1: Log onto the portal from the options on the right under 'Stabilix® Health Companion® Services' or from under ‘Stabilix® Services’.
Step 2: Select ‘Registration Information’ from the menu options on the left .
Step 3: Click ‘Edit Your Profile’ at the top of your page.
Step 4: Make the required changes.
Step 5: Click ‘Update’ at the bottom of the page, when done.
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How do I post a new topic on the Health Companion® Forum? | | Top |
Follow these steps in order to post a new topic on the Health Companion® Forum:
Step 1: Select 'Health Companion® Forum' from the portal or from the options on the right side or from under ‘Stabilix® Services’.
Step 2: Select a category from under the table of contents.
Step 3: Click ‘Post New Topic’.
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What is the difference between ‘Quote’ and ‘Reply’ in the Health Companion® Forum? | | Top |
‘Quote’ begins your reply with what the previous person had said whereas ‘Reply’ contains only your message. | |
How do we edit a post? | | Top |
Currently editing a post is not permitted. | |
How do we post a reply? | | Top |
You can post your replies by clicking the ‘Post Reply’ option while viewing a posting. | |
Prescription refills, doctor appointments, premium payments; it is very difficult for me to stay on top of all these items. Can Health Companion® help me with this? | | Top |
Getting organized about prescription refills, doctor appointments, premium payments, etc. is simple. First record these events within your Calendar and then use Event Reminders features. | |
I had made a future event entry on the calendar but it’s not displaying under ‘Event Reminder’. Why is this? | | Top |
In order to display events under ‘Event Reminder’, check the ‘Display Calendar Reminder’ option in the ‘Health Companion® Setup’ and at the time of entering the event, the ‘Remind Me’ option is checked. | |
In the Calendar, how do I make an entry? | | Top |
When you click on a date, a ‘Calendar Details’ pop-up window appears where you can enter event details. After you have completed entering all the details, click ‘Add Event’. | |
How do I select a previous/coming, month/year? | | Top |
By default the ‘Calendar’ opens to the current date – month and year displayed in the center box and the date highlighted on the calendar. In order to select another date, use the ‘<’ button (previous month) or ‘>’ button (next month) to scroll through the months of a year. Use the ‘<<’ (previous year) or ‘>>’ (next year) to scroll through the years. | |
What do I enter under ‘Contact Type’? | | Top |
Under ‘Contact Type’ you can categorize contacts in ways that makes sense to you: friend, family, extended family, doctor, etc. | |
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Product FAQ 